Congratulations on your purchase
 
Your La-Z-Boy Furniture is made in high specification and standards under the license of La-Z-Boy Incorporated, Michigan, USA., especially designed to sit and/or recline (*Only Recliner Models) support a maximum weight of 120 kg.
The warranty only covers a normal use, specifically the malfunction of the mechanism, frame, foam, leather or fabric covers, including the electronic components that come with the products. These are all covered by the warranty based on the date on a warranty card and receipt.
 
Please Note For The Warranty :
  • Show a valid warranty card and receipt.
  • Only support in a domestic use.
  • Not cover any uses in misuse and/or anything in excess 120 kg. (a maximum support)
  • Not cover any modifications that are not allowed by the company.
  • In case of beyond the warranty period, any claim after the warranty period will be on chargeable basis.
 
Contact : Globiz Ventures Co., Ltd - the authorized of La-Z-Boy distributor in Thailand Tel: +66(0)2376-0118, fax: +66(0)2 376-0119
 
 
Warranty Conditions
10 Year Warranty : Recliner Mechanism (where applicable)
 
10 Year Warranty : Frame ( For products ordered from 2020 onwards)
 
2 Year Warranty : Leather
The warranty of leather will not be covered:
1. The nature of Leathers after its use: ex. wrinkled, ridged / creased or skin and color changed such as skin fading or cracking in a topical area.
2. In case of misuse or lack of maintenance by the instructions: ex. Pen marks, Scratched by pets, Liquid exposure, Leather decompose and torn from the seam stitching or chemicals that make leather stain or crack and any accidents.
 
*Top layer leather (Top Grain) - Due to bleaching process, there is a chance of visiible nature's imperfections (scratches, scars, etc.) comparing dyed and embossed processes, well maintainand care is required.

Cleaning & Maintenance Instructions, Please visit https://www.lazboythailand.com/features/13/la-z-boy-leather
 
2 Year Warranty : Foam
Foam and Fiber will be tightly compressed a little over time. This is considered normal. An unusual deflate of foam (more than 2 cm.) will be covered by the warranty excepting any fiber deflate.
 
2 Year Warranty : Fabric (iClean Only) 
Fabric Covers (Not Included Aprons) - Please note the warranty does not apply to fabric covers provided by the other suppliers, or defects arising from negligence or misuse such as soiling, fading, wrinkling, creasing, accidents or imprudent cleaning.
 
1 Year Warranty : Electrical Components
Electronic Components - Do not cover a damage caused by short circuit, natural disasters or user negligence.
 
Remarks:
1. PowerRecline XR+ (1HT) and Lift Recliner (TPH,TPL,TBR) product extend the warranty period for electronic components from 1 year to 2 years.
2. Nordic Collection is an imported product with 2 years structural and leather warranty.

iClean™ Warranty

iClean™ fabrics are warranted for two (2) years for specific stains.
Standard one (1) year fabric warranty for nap loss, seam failure and fabric separation applies.
Warranty is void if fabric treatment is applied.

Stains covered by the warranty consist of:

Beer
Chocolate Syrup
Coffee
Washable Magic Marker


Stains that are not covered by the warranty consist of:, but are not limited to:

Oil-based products (such as salad dressing and lotion)
Wax-based products (such as candle wax and crayons)
Ink marks
Mustard

IMPORTANT : The customer is responsible for cleaning as outlined in the Fabric and Leather Care of La-Z-Boy only. A sample is required of the stained area for reimbursement of part cost under the terms of the warranty

Recommended Cleaning Instructions

There are two types of stains:

  1. A liquid spill : Beer, Coffee, Juices, Milk, Soda, Tea, Urine, Wine
  2. A non-liquid spill : Chocolate Syrup, Dirt, Ice Cream, Jelly, Ketchup, Salsa, Washable Magic marker.

When cleaning a liquid spill, immediately blot the fabric surface with a white cloth/towel to remove the spilled liquid. To spot clean the spilled area, soak a white clean cloth/towel in a soap and water mixture and clean the stained area in a gentle circular motion. If needed, take a damp, clean white cloth and go over the affected area to remove any soap residue from the fabric. Do not over wet the material. Pile fabrics may require additional light brushing in the stained area with a non-metallic, soft bristle brush to restore the appearance of the fabric or to reset the nap/pile direction. If the soap and water mixture does not remove the stain completely, then repeat the above process using a multi-purpose cleaner (such as Woolite Fabric and Upholstery Cleaner). Cushion covers should not be removed and laundered. On pile fabrics, the entire panel may need to be cleaned in a seam to seam fashion to restore the overall appearance of the fabric.

When cleaning a non-liquid spill, immediately remove the excess spilled material from the fabric by lifting the spilled material off the affected area with a butter knife and accumulating the spilled material onto a white cloth/towel. To spot clean the spilled area, soak a white clean cloth/towel in a soap and water mixture and clean the stained area in a gentle circular motion. If needed, take a damp, clean white cloth and go over the affected area to remove any soap residue from the fabric. Do not over wet the material. Pile fabrics may require additional light brushing in the stained area with a non-metallic, soft bristle brush to restore the appearance of the fabric or to reset the nap/pile direction. If the soap and water mixture does not remove the stain completely, then repeat the above process using a multi-purpose cleaner (such as Woolite Fabric and Upholstery Cleaner). Cushion covers should not be removed and laundered. On pile fabrics, the entire panel may need to be cleaned in a seam to seam fashion to restore the overall appearance of the fabric.